Vibeark
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There is one mailbox and a real person reads it. Please put the topic in the
subject line so it gets to the right place quickly.
We aim to reply within 3 working days, and faster for anything involving
safety.
What to write about, and what to include
| If you are writing about | Put this in the subject | Include |
|---|---|---|
| A bug or something broken | BUG | What you did, what happened, your device and browser |
| Abuse, harassment or an unsafe user | SAFETY | Their display name, roughly when it happened, what was said |
| Deleting your account or data | DELETION | The email address on the account |
| A privacy or DPDP Act request | PRIVACY | What you want to access, correct or erase |
| Copyright or IP | COPYRIGHT | The work, where it appears, and your authority to act |
| Law enforcement | LAW ENFORCEMENT | Agency, authorised officer, and the legal basis |
| Advertising or partnerships | BUSINESS | What you have in mind |
Do not use email for emergencies. If someone is in immediate danger, contact
your local police or emergency services first.
Faster than email
- Reporting a user — use the report button inside the chat. It is one tap, it attaches the account, and it reaches us with the context already filled in.
- Deleting your account — you can do it yourself from inside the app; see the Account Deletion Policy.
Grievance Officer
For complaints under Indian law, including the Information Technology Act, 2000
and the DPDP Act, 2023, write to the address above marked GRIEVANCE. The
process, and the timelines we hold ourselves to, are set out in the
Community Guidelines and the
Where Vibeark operates from
Vibeark is an independent project run as a sole proprietorship from India.
More about what it is and how it is funded: About Vibeark.